Contact Us Online

You can contact us online using this form.  Here you can ask us about any non-urgent queries.

Appointment System

Routine Appointments

Routine appointments can be booked up to 10 days in advance.  Some of our GPs book up quicker than others and although we try to meet your needs it is not always possible to have an appointment with the GP of your choice at the time.

Book on the Day Appointments

Book on the day appointments are for patients who need to see the doctor that day.

Urgent Appointments

We will always try our best to fit urgent cases in.  Urgent slots are for patients who feel it is vital they see the doctor that day, and are for one patient and one illness only. Requests for urgent appointments are added to the end of GP list as extra  appointments  and patient will have to wait and not expect to jump the queue. Patients with a potentially serious condition e.g.  chest pain, bleeding , severe injury need to dial 999.

Each Urgent consultation is recorded as such and anyone found abusing the urgent system will be removed from the practice.

Telephone Consultations

Telephone consultations are for minor illnesses, advice on medication or other situations that can be dealt with over the phone, and are available with our doctors and nurses. You can book a telephone consultation by contacting our receptionists.  Telephone consultations are normally done at the end of surgery.

GP Additional Access Services

Would you like an appointment with a GP, Nurse, or Health Care Practitioner in the evening or at the weekend when we are closed?

If so, you can book your appointment now by contacting us.

Access Services are an extension of our usual service, it is not a walk-in service, and you will need to make an appointment through the practice reception. The service gives you more flexibility in where, when and how you use local health services. It helps those who struggle to get to the doctors during the week because of work and family commitments.

Please note that whilst you may not get to see your own doctor during these hours, and it may not be at your own practice location, the GP or Nurse you see will have access to your medical record, subject to your consent.


Monday to Friday - Daytime & Evenings
Saturday and Sunday - Daytime
Bank Holidays – Daytime


Face to Face – You will see a clinician in person and be required to go to the service location

Telephone Consultation – You will be called by one of our clinicians during your appointment time. This will be from a withheld number and you will not be required to go to the service location unless offered at the time

Home Visits

If possible please try to telephone reception before 10am if you require a home visit.

A doctor or nurse will phone you back as it may be that your problem can be dealt with by telephone advice, or that it would be more appropriate to send a nurse, or indeed arrange a hospital attendance.

House visits are only available for patients who are bedbound because of illness or disability.

Please remember that several patients can be seen in the practice in the time that it takes to make one home visit. There are also better facilities for examining and treating patients at the Health Centre.

Cancelling or changing an appointment

We have a major problem with patients failing to attend for pre-booked appointments and because of this a strict policy is now in place. If you fail to attend an appointment you will receive a letter warning that if you fail to attend three appointments action will be taken to remove you from the practice list. 

Please call us as soon as possible if you need to cancel and appointment.

You can also complete our appointment cancellation notification request form. This can only be used if your appointment has been arranged for more than 24 hours in advance (excluding weekends and public holidays). You can also text to cancel your appointment.

If you need help when we are closed

Click here for information about out-of-hours arrangements.

If you need help with your appointment

Please tell us:

  • If there’s a specific doctor, nurse or other health professional you would prefer to respond
  • If you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
  • If you need an interpreter
  • If you have any other access or communication needs

Text Reminder Service

We have a texting service which allows you to receive confirmation and reminders about your appointments.

To have this service you will need to register by completing a consent form.

Please remember to update your contact details with us when you change address, telephone numbers and email address.

Complete our SMS Reminder Form